Terms and Conditions

Last Updated: May 17, 2026

Welcome to Aurora Bloom. These Terms and Conditions outline the rules and regulations for the use of Aurora Bloom's website and the purchase of our products. By accessing this website and purchasing from us, we assume you accept these terms and conditions in full. Do not continue to use Aurora Bloom's website or services if you do not agree to all of the terms and conditions stated on this page.

1. General Overview

Aurora Bloom is a registered import and distribution firm based in Sri Lanka. We specialize in sourcing high-tier wellness and lifestyle products—including 100% pure Kashmiri saffron, premium dried fruits, and advanced beauty care ranges—from global suppliers to the Sri Lankan market.

2. Products and Availability

• Product Descriptions: We strive to ensure that all details, descriptions, and prices of products appearing on the website are accurate. However, natural products like Kashmiri saffron and dried fruits may have slight variations in color, size, and aroma due to their organic nature.
• Availability: All orders for products are subject to availability. In the event of supply difficulties or because products are no longer in stock, we reserve the right to offer you substitute products of an equal or higher quality and value, or we will refund any monies you have paid.
• Personal Care & Beauty Range: Our beauty and personal care products are developed to meet global dermatological standards. However, consumers are advised to check the ingredient lists for any personal allergies and perform a patch test before regular use.

3. Health and Wellness Disclaimer

• Dietary Products: Information provided regarding our Kashmiri saffron and dried fruits is for general wellness purposes only and is not intended to diagnose, treat, cure, or prevent any disease.
• Beauty Products: While our advanced beauty care range is rigorously tested, results may vary from person to person. Aurora Bloom is not liable for any adverse reactions. Please consult a healthcare provider or dermatologist if you have specific skin conditions or medical concerns.

4. Pricing and Payment

• Ethical Premiumization: Our pricing model reflects our commitment to Ethical Premiumization, ensuring highly competitive prices for world-class products.
• Currency: All prices are listed in Sri Lankan Rupees (LKR) unless otherwise stated.
• Taxes and Duties: Prices are inclusive of applicable local taxes unless stated otherwise. We reserve the right to adjust pricing based on fluctuations in import duties, exchange rates, or shipping costs without prior notice.
• Payment Processing: Payment must be received in full before an order is dispatched. We use secure third-party payment gateways, and we do not store your credit/debit card information.

5. Shipping and Delivery

• Local Distribution: We deliver across Sri Lanka. Delivery times may vary based on your location and external logistical factors.
• Risk of Loss: The risk of loss and title for items purchased from Aurora Bloom pass to you upon our delivery to the carrier.
• Handling: Given the premium and sometimes delicate nature of our products (such as Grade-A saffron), all items are packed with the utmost care. Please inspect your package upon delivery and report any damage to us within 24 hours.

6. Returns, Refunds, and Exchanges

We take pride in the quality of our curated selections. However, if you are unsatisfied with your purchase:

• Edible Goods: Due to health, safety, and hygiene regulations, we cannot accept returns or exchanges on food items (saffron, dried fruits) once the original packaging has been opened, unless the product is deemed defective upon arrival.
• Beauty Care: Unopened and unused beauty products in their original packaging can be returned within 7 days of delivery.
• Process: To initiate a return, please contact our customer service team with your order number and proof of purchase. Approved refunds will be processed to the original method of payment.

7. Intellectual Property

Unless otherwise stated, Aurora Bloom and/or its licensors own the intellectual property rights for all material on this website, including text, graphics, logos, images, and product descriptions. All intellectual property rights are reserved. You may view and/or print pages from the website for your own personal use, subject to restrictions set in these terms and conditions.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Aurora Bloom, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use our services.
• Any conduct or content of any third party on the services.
• Any unauthorized access, use, or alteration of your transmissions or content.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of Sri Lanka.

10. Modifications to the Terms

Aurora Bloom reserves the right to revise these Terms and Conditions at any time. By using this website, you are expected to review these Terms on a regular basis to ensure you understand all terms and conditions governing the use of this website.

11. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, or if you need assistance with an order, please contact us:

• Email: support@aurorabloomindia.com